Duration: 3 Days
In this course, you will be introduced to the CUCM 9.0 system and the basic procedures for administering IP phones and users. You will gain a better understanding of the dial plan and implementing features. Through hands-on labs, you will also configure CUCM and Cisco IP Phones.
What You Will Learn
- CUCM v9.0 system and its environment
- Configure CUCM to support IP phones in multiple locations
- Configure CUCM to route calls to internal, inter-cluster, and PSTN destinations
- Configure user accounts and multi-level administration
- User web page functionality
- Configure user features, including Intercom, Hunt Groups, [Other Group] Call Pickup, and Presence
- Unified Mobility, Mobile Voice Access, and Enterprise Feature Access
- Capabilities of Bulk Administration Tool
- Configure the Disaster Recovery System
- Revised licensing model for Cisco Unified Communications
- Configure the Jabber client for Windows and Jabber capabilities on other platforms
- Integration of video calling and collaboration in a CUCM system
- Unified reporting tool
- Dialed number analyzer
Audience
- Customers who will be configuring and maintaining CUCM v9.0
- PBX system administrators transitioning to CUCM administration
- IP networking professionals taking on responsibility for CUCM administration
- Workers being cross-trained for CUCM administration coverage
- Cisco Unified Communications system channel partners and resellers
Prerequistes
- Understanding of IP networking concepts (CCNA-level)
- Understanding of traditional digital PBX systems
- Understanding of basic telephony concepts
- Business-level competence using the Windows operating system
- Business-level competence using different Internet browsers
Course Outline
1. CUCM System Basics
- IP Telephony
- Traditional Voice vs. IP Telephony
- Clustering
- Intra-Cluster Communications
- CUCM Redundancy Options
- Deployment Models
- Campus (Single Site) Deployment
- Centralized and Distributed Call Processing Deployment
- Clustering over the IP WAN Call Processing Deployment
- Hybrid Call Processing Deployment
- Basics of CUCM Configuration
- Administrative Interfaces
- Logging into Administration and Serviceability
- Logging into Unified Reporting and the Enterprise License Manager
- Logging into the Disaster Recovery System and Unified OS Administration
- Navigation Bar
- Command Line Interface
- Server Redundancy
- CM Group Configuration
- Date/Time Group
- Regions and Codecs
- Locations
- Device Pool Configuration
- Service Parameters Configuration
- Enterprise Parameters Configuration
2. Supporting Phones and Users
- Configuring CUCM to Support Phones
- Cisco Unified IP Phone Model Ranges
- Specialized Cisco IP 89xx and 99xx phones
- Cisco Jabber Client
- Phone Button Templates
- Softkey Template
- Cisco IP Phone Registration
- Device Defaults Configuration
- Phone Configuration
- Manual Phone Configuration
- Auto-Registration
- Using the Bulk Administration Tool (BAT)
- Deploying new phones and users
- Auto-Register Phone Tool
- Configuring CUCM to Support Users
- CUCM Users
- Manual User Creation
- User Import with BAT
- Importing Users with LDAP Sync
- LDAP Authentication
- Understanding User Administration
- Configuring User Administration
- Working With Access Control Groups
- Assigning End Users to Access Control Groups
- User Web Pages
3. Understanding the Dial Plan
- Dial Plan
- Dial Plan Components
- Route Lists, Route Groups, and Devices
- Call Routing
- Understanding Digit Analysis
- Basics of Dial Plan Configuration
- Translation Patterns
- Route Plan Report
- Advanced Dial Plan Configuration
- Digit Manipulation
- External Phone Number Masks
- Transformation Masks
- Discard Digits Instructions
- Call Admission Control
- Automated Alternate Routing (AAR)
- Survivable Remote Site Telephony (SRST)
- SRST Operation
- Class of Control
- Traditional vs. Line/Device Approach
- Configuring Partitions and CSSs
- Partitions and Calling Search Space
- Time of Day Routing
- PLAR Application
- Forced Authorization Codes
4. CUCM Features
- Media Resources
- Conference Bridge
- Transcoder
- Music on Hold
- Annunciator
- Media Resource Management
- Configuring Media Resources
- User Features
- Configuring Call Coverage in Cisco Unified Communications Manager
- Call Coverage in Cisco Unified Communications Manager
- Hunt Group
- Final Forwarding
- Shared Lines
- Call Pickup
- Directed and Group Call Pickup
- Other Group Call Pickup
- Call Park
- Native Cisco Unified Communications Manager Presence
- Presence Status on IP Phones
- CSS vs. Subscribe CSS
- Configuring Native Cisco Unified Communications Manager Presence
- Enable Presence-Enabled Call Lists
- Intercom in Cisco Unified Communications Manager
- Intercom Architecture
- Configuring Intercom
- CUCM Mobility Features
- Mobile Connect in Cisco Unified Communications Manager
- Cisco Unified Mobility Architecture
- Mobile Connect Call Flow
- Incoming Calls to Office Phone
- Internal Calls Placed from a Remote Phone
- Configure Remote Destination Profile
- Configure Remote Destinations
- System Features
- CUCM 9.0 Licensing
- Enterprise License Manager
- Cisco Unified Reporting Tool
- IP Phone Services
Course Labs
Lab 2-1: Configure the System to Support Cisco IP Phones
Lab 2-2: Create and Associate Users
Lab 3-1: Configure Basic Dial Plan Elements
Lab 3-2: Configure Complex Dial Plan Elements
Lab 3-3: Implement Class of Control
Lab 4-1: Configure Media Resources
Lab 4-2: Configure Hunt Groups and Call Coverage
Lab 4-3: Configure Call Pickup and Call Park
Lab 4-4: Configure Native Presence with Speed Dial BLF
Lab 4-5: Configure Intercom
Lab 4-6: Configure Mobile Connect
Lab 4-7: Generate Cisco Unified Communications Manager ReportsLab 4-8: Configure IP Phone Services
