Duration: 3 Days
Learn to deploy and manage a Cisco Unified Communications Manager (Cisco UCM) version 9.x solution in this course. You will learn to integrate with Cisco UCM IM and Presence 9.x and Cisco Video Communication Server (VCS), and you will learn about new features of Cisco UCM version 9.x, such as uniform resource identifier (URI) dialing and intercluster lookup service (ILS). Extensive practical labs offer additional opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco UCM.
What You Will Learn
- Cisco UCM configuration and services
- Cisco UCM integration with Cisco unified IM and presence
- Cisco UCM integration with Cisco VCS
- Provision endpoints in Cisco UCM, including Cisco IP phones, Cisco video phones, and Cisco TelePresence endpoints
- Implement Cisco UCM dial plans and call routing
- Configure URI dialing
- Implement the ILS
- Configure advanced call control features
- Identify and use Cisco UCM monitoring and troubleshooting tools
Audience
Technical professionals who need to know how to deploy and manage Cisco UCM for voice and video endpoints, including:
- System engineers
- Technical support personnel
- Channel partners and resellers
Prerequistes
- CCNA or CCNP certification or equivalent experience
- Cisco TelePresence installation and configuration training (TICT) or equivalent knowledge
Course Outline
1. Cisco UCM Configuration and Services
- Cisco UCM Basics
- Initial Configuration of Cisco UCM
- Activating Cisco UCM Services
- Implementing Cisco UCM IM and Presence
2. Provisioning of Endpoints in Cisco UCM
- Fundamentals of Provisioning Endpoints
- Configuring Jabber for Windows
3. Cisco UCM Integration
- Cisco TelePresence Basics
- Implementing SIP Trunks
- Integrating Cisco UCM and Cisco VCS
4. Cisco UCM Dial Plans and Call Routing
- Implementing Dial Plans
- Configuring Class of Service
- Configuring Call Admission Control (Bandwidth Control)
5. Advanced Call Control Features
- Uniform Resource Identifier Dialing
- Intercluster Lookup Service
- Configuring URI with LDAP Synchronization
- Implementing Cisco UCM and VCS Call Control
6. Cisco UCM Monitoring and Troubleshooting
- Troubleshooting Cisco UCM
- Monitoring Cisco UCM with the Cisco UCM Real-Time Monitoring Tool (RTMT)
- Implementing Call Detail Records
Course Labs
Lab 1: Explore the Lab Access and Topology
Lab 2: Configure Initial Cisco UCM Setting
Lab 3: Configure Cisco UCM Systemwide Parameters
Lab 4: Configure Cisco Unified IM and Presence
Lab 5: Configure Cisco Unified IM and Presence for Jabber
Lab 6: Provision Endpoints
Lab 7: Configure Jabber for Windows
Lab 8: Configure Initial VCS Settings
Lab 9: Configure Cisco VCS
Lab 10: Configure a SIP Intercluster Trunk
Lab 11: Add Route Patterns
Lab 12: Configure Class of Service
Lab 13: Configure Call Admission Control
Lab 14: Configure Uniform Resource Identifier Dialing
Lab 15: Configure Intercluster Lookup Service (ILS)
Lab 16: Configure a URI with LDAP
Lab 17: Configure Cisco UCM to VCS Calls
Lab 18: Troubleshoot Cisco UCM
