Duration: 3 Days
In this course, you'll gain a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you'll develop the confidence and communication know-how needed for establishing yourself in the business world.
What You Will Learn
- Optimize communication skills you already have
- Strategies to better assimilate verbal information
- Effectively interpret the knowledge you hear
- Improve work relationships and reduce misunderstandings
- Communicate clearly and appropriately with greater confidence
- Choose the right words even in difficult circumstances
- Expand your influence and be recognized for your skills
Audience
Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers, project managers, and leadership-track administrative professionals
Prerequistes
Course Outline
1. Assessing Your Communication Skills
- Understanding the skills you already possess
- Assessing your effectiveness and identifying improvement areas
2. Developing Your Listening Competencies
- Defining the competencies of effective listening
- Identifying the different components of the information you're hearing
- How to take a more active role when listening
- Increasing comprehension through mental openness and feedback
3. Increasing Cognitive Skills to Promote Comprehension
- Discerning, analyzing, and evaluating
- Visual aspects of verbal communication
- Relating information productively to your own experiences
- Creating mental cross-references between old and new information
- Framing statements and discussions
4. Roadmap for Clearer Communication
- Understanding effective body language and appropriate word choice
- Finding mutual connections or similarities to enhance communication
- Controlling emotions and establishing the right tone of voice
- Storytelling with imagery, passion, and evocative language
- Creating a personal action plan
Course Labs
