Duration: 5 Days
This course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications (UC) systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. You will learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager (CUCM).
This course is delivered via WebEx. Headsets are recommended but not required. Course hours are generally 10am-6pm ET.
What You Will Learn
- Systematic methodology for troubleshooting Cisco UC solutions
- Isolate and troubleshoot reported issues that relate to CUCM
- Diagnose a call setup issue and, given a trouble call for which the source of the problem is unknown, resolve the issues as you discover or reveal them
- Solve the common issues of an SAF-enabled network and CCD
- Troubleshoot issues that are related to CUCM features and applications
- Troubleshoot voice quality issues and issues that are related to media resources
Audience
- Network administrators and network engineers
- System engineers and field engineers
- Anyone working toward CCNP Voice certification
Prerequistes
Course Outline
1. Troubleshooting Cisco Unified Communications Solutions
- Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
2. CUCM Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting CUCM Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
3. Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
4. SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
5. Troubleshooting CUCM Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting CUCM Native Presence Issues
6. Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
Course Labs
Lab 1: Integrating Cisco Unity Connection with CUCM
Lab 2: Troubleshooting Gateway and Endpoint Registration Issues
Lab 3: Troubleshooting LDAP Integration Issues (Optional)
Lab 4: Troubleshooting On-Net Single-Site Calling Issues
Lab 5: Troubleshooting On-Net Multisite Calling Issues
Lab 6: Troubleshooting Off-Net Calling Issues
Lab 7: Troubleshooting Globalized Call Routing Issues
Lab 8: Troubleshooting SAF Client and Forwarder Issues
Lab 9: Troubleshooting Device Mobility Issues
Lab 10: Troubleshooting Cisco Extension Mobility Issues
Lab 11: Troubleshooting Cisco Unified Mobility Issues
Lab 12: Troubleshooting MOH Issues
Lab 13: Troubleshooting Transcoder Issues
Lab 14: Troubleshooting Issues with RSVP Agents
