Duration: 5 Days
This hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v7, v8, and v9. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites with overlapping extensions.
After learning how to configure the system, you'll discover how the v7, v8, and v9 features (local route groups and global transformations in particular) can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges that are presented by the North American Numbering Plan (NANP).
You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL).
What You Will Learn
- Advanced CUCM architecture and terminology
- How the CUCM Service and Platform GUIs and CLI work
- Activate, start, and stop CUCM services
- Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
- Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
- Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
- Use local route groups and global transformations to simplify your dial plan
- Build a dial plan supporting multiple sites with overlapping extensions
- Investigate globalization and the challenges of the NANP
- Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
- Hunt lists and their configuration
- Use bandwidth management and call admission control tools to control calls between sites
- CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
- Configure presence and BLF
- Set up media resources to use for MOH and conferencing
- Use Enterprise License Manager to manage licenses
Audience
- Administrators who need a more comprehensive understanding of the Cisco UC infrastructure
- Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks
Prerequistes
For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configuration is not needed.
Courses that provide the required background:
Course Outline
1. Cisco Unified Communications Manager (CUCM)
- Architecture
- Deployment and Redundancy Options
- Advanced Administration Options: CLI, OS, and Services
- Managing Services and Initial Configuration
- Configuring System Parameters
- Issues in Multisite Deployments
2. CUCM Dial Plan and Calling Privileges
- Call Routing Components
- SIP Trunks
- Calling Privileges and Restrictions
- Digit Manipulation
- Gateway Selection and PSTN Access Features
- Local Route Groups and Global Transformations
3. Bandwidth Management and Call Admission Control
- Configuring Codec Use
- Implementing Call Admission Control
4. Cisco Unified Presence
5. CUCM Mobility
- Implementing Device Mobility
- Implementing Extension Mobility
- Implementing Cisco Unified Mobility: Single Number Reach
6. Implementing Call Coverage
7. Cisco Unified Workspace Licensing (CUWL)
- Managing User Accounts in CUCM using LDAP
8. E.164 and Globalization
Course Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: Exclusive - CUCM Initial Setup and Licensing
Lab 4: Platform Administration
Lab 5: Enhanced - HQ Common Configuration
Lab 6: Enhanced - Branch Common Configuration
Lab 7: Exclusive - IP Phone and Branch IP Communicator Phone Load
Lab 8: PSTN Trunk Lab: SIP to the PSTN at HQ
Lab 9: Exclusive - Dial Plan Lab: SIP Trunk Outgoing to PSTN
Lab 10: Exclusive - Variable Length On-Net Dial Plan: Part 1
Lab 11: Exclusive - Geographic Routing: HQ, Branch A to Branch B
Lab 12: Exclusive - Class of Service: Line/Device: PSTN Access
Lab 13: Enhanced - Class of Service: Additional Applications
Lab 14: Enhanced - Digit Manipulation: Global Transformations and Incoming Calling
Lab 15: Exclusive - Tail End Hop Off: Local Route Groups and Global Transformations (Optional)
Lab 16 Exclusive - Variable Length On-Net Dial Plan: Part 2 (Optional)
Lab 17: Multisite: Regions
Lab 18: Multisite: Locations
Lab 19: Enhanced - Automated Alternate Routing
Lab 20: Enhanced - Device Mobility
Lab 21: Extension Mobility
Lab 22: Cisco Unified Mobility
Lab 23: Presence within the Cluster
Lab 24: Enhanced - Dial Plan Lab: Hunt Lists and Call Coverage
Lab 25: MOH & SW Conference Resources
Lab 26: Enhanced - User Management - LDAP
Lab 27: Enhanced - Dial Plan Lab: Frankfurt Branch (Optional)
Lab 28: Exclusive - Subscriber Installation from OVA (Optional)
