Duration: 5 Days
This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:
- Cisco Unified Communications Manager (CUCM) v7, v8, and v9
- Unity Connection v7, v8, and v9
- Client devices
You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users, build a voice mail menu system, and manage licenses using Enterprise License Manager with Cisco UC v9.1.
You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.
What You Will Learn
- Basic CUCM architecture and terminology
- How the CUCM administrative and user GUIs work
- Device pools and other common elements of phone configuration
- Add and delete phones manually and using auto registration
- Use the BAT tool to add phones and users and to change configurations
- Add users, assign them capabilities, and associate them with phones
- Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
- Configure phones for Class of Service using the line/device approach
- The NANP
- Configure phones for voice mail
- Enable video
- Investigate CDR and billing using third-party software called OfficeWatch
- Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
- Configure Cisco Unity Connection users
- Deploy and use the Greetings and Broadcast administration tools
- Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)
Audience
This entry-level course is designed for administrators who need an understanding of Cisco UC networks. Engineers, network architects, and integrators with overall responsibility for Cisco UC networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.
Prerequistes
For this basic course, familiarity with relevant technologies and an understanding of router configuration is not needed.
Course Outline
1. Introduction to Cisco Unified Communications Manager (CUCM)
- Telephony and IP Phones
- CUCM Architecture
- Endpoints in CUCM
- Connecting End-User Devices
- CUCM Administration
2. Configuring Users and Phones
- Managing User Accounts in CUCM
- Implementing IP Phones
- Remote Monitoring and Troubleshooting
3. CUCM Dial Plan and Calling Privileges
- Route Patterns
- Calling Privileges and Restrictions
4. Configuring CUCM Applications and Features
- Music on Hold, Annunciator, and Conferencing
- Video Advantage
- User Features and Web Pages
- Call Detail Records and Billing
- Configuring Voice Mail
5. Unity Connection
- Integration
- General Setup
- Administration
- Subscriber Setup
- Configuring Global Subscriber Settings
- Configuring Subscriber Accounts and Settings
- Building a Voice Mail Menu and Audiotext Application
- Call and Interview Handlers
Course Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: Exclusive - CUCM/CUC v9.1.1a License Setup
Lab 4: Users: End Users
Lab 5: Enhanced - Users: Application Users
Lab 6: Users: BAT
Lab 7: Exclusive - Investigate HQ Common Configuration
Lab 8: Manual Phone Configuration
Lab 9: Phone Auto Configuration
Lab 10: Phone Configuration CIPC
Lab 11: Phone Basic Features
Lab 12: Phones: BAT
Lab 13: Exclusive - Dial Plan Exploration Lab
Lab 14: Exclusive - Line/Device Class of Service: Discovery
Lab 15: Exclusive - Phones - Branch A
Lab 16: Exclusive - Troubleshooting MACs (Optional)
Lab 17: MOH and Conferencing
Lab 18: Enhanced - Users Features1: Softkeys and DND
Lab 19: Users Features 2: Call Park and Pickup
Lab 20: Enhanced - Users Features 3: Shared Lines and Barge
Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services
Lab 22: Enhanced - Load Voice Mail Integrations and License CUC
Lab 23: Enhanced - Configure Phones for Voice Mail
Lab 24: Unity Connection Voice Mail Integration
Lab 25: System Settings
Lab 26: System Schedule
Lab 27: Enhanced - Class of Service and Roles
Lab 28: Adding Subscribers/Users
Lab 29: Personal Communications Assistant
Lab 30: Unity Opening Greeting
Lab 31: Enhanced - Interview and Call Handlers
Lab 32: Exclusive - Greetings and Broadcast Administrators
