Duration: 4 Days
Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also manages disparate data sources and presents a consistent user interface and a common tool to access varied data across multiple Cisco product families.
This course replaces DUIC 1.1 - Deploying Cisco Unified Intelligence Center.
What You Will Learn
- Reporting concepts and capabilities and features of Cisco Unified Intelligence Center (CUIC) reports
- Modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods (i.e. create thresholds, show/hide columns, and charts)
- Create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources
- Install, administer, and provide security for the Cisco Unified Intelligence Center solution
Audience
- Cisco technical customers (IT, telephony members, etc.)
- Cisco technology partners
- Cisco employees
Prerequistes
- Working knowledge of Cisco Unified Contact Center Enterprise
- Working knowledge of contact center operations
Course Outline
1. Cisco Unified Intelligence Center
- Introducing CUIC
- CUIC Primary Goal
- CUIC Deployment Models
- High-Level Architecture
- Personalizing Reports
- Operation, Administration, Maintenance, and Provisioning
- Using CUIC
- Working with Stock Reports
- Dashboards
2. Cisco Unified Intelligence Center Administration and Security
- Managing Users and Security in CUIC
- Security Model: Authentication
- User Security
- Predefined CUIC Objects
- Permissions for Objects
- Adding a User
- Adding a User Group
- Log In the New Users
- Security Use Cases
- Best Practices for User Security
3. Cisco Unified Intelligence Center Reports
- Running CUIC Reports
- Real-Time vs. Historical Reports
- Stock Reporting Templates: Unified CCE
- Cisco Unified Intelligence Center Deployed with Unified Contact Center Enterprise (CCE)
- Set Up Unified CCE as a Data Source
- Run a Unified CCE Stock Report
- Available Stock Reports: Unified CVP
- Cisco Unified Intelligence Center Deployed with Cisco Unified Customer Voice Portal (CVP)
- Unified CVP Stock Report output
- Using Permalinks
- Permalinks
- Report Permalinks
- Dashboard Permalinks
- Modifying CUIC Stock Reports
- Modifying Reports
- Creating a Copy of a Stock Report
- Modifying the New Report
4. Cisco Unified Intelligence Center Custom Reporting
- Creating a New CUIC Report
- Knowing Your Data Source
- Reporting in a Multichannel Environment
- Creating a New Report
- Creating a Dashboard
5. Cisco Unified Intelligence Center for the Advanced User
- CUIC Deployment Considerations
- Skill Sets Needed for the Advanced User
- Deployment Models
- Unified CCE Databases and Data Type Availability
- What Can Affect the Size of the Solution?
- Member Nodes
- Database Replication: Multiple Nodes
- Operation, Administration, Maintenance, Provisioning
- Command Line Interface
- Additional Considerations
6. Cisco Unified Intelligence Center Installation and Administration
- CUIC Security and License Types
- Licensing
- Sizing Tool
- Licensing Compared to Feature Sets
- Reporting: Template Modification
- Report and Report Definitions
- Value Lists and Collections
- Installing Cisco Unified Intelligence Center
- Before You Install Cisco Unified Intelligence Center
- Deployment Model
- Prerequisites and Important Considerations
- Installation Wizard Navigation
- Installation Process
- Logging into Cisco Unified Intelligence Center
- Applying the License File
- Verifying that the File Has Been Applied
- Define a New Member Node
- Managing CUIC Components
- CUIC Controller
- Administration Console
- Using the OAMP Administrator Console
- Administration ConsoleDrawers
- CUIC Super User Roles
- Devices
- Device Configuration
- Device Management Logging and Tracing
- Cluster Configuration Drawer
- Cluster Configuration License Management
- Cluster Configuration Active Directory
- Cluster Configuration Cisco Unified CCE User Synchronization
- Setting Up Cisco Unified CCE User Integration
- Network Management Drawer
- Cluster Configuration Report Scheduler Email Settings Tab
- Tools Drawer: RTMT
- Cisco Unified Intelligence Center Security
- Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
- Cisco Unified Serviceability
- Cisco Unified OS Administration
- Disaster Recovery System
- Understanding Cisco Unified Intelligence Center Administration
- Administration User Management
- Add a New Super User
- Configure User
- Accessing Online Help
- Help File Contents
- User Credentials
- User Security Policy
- Managing Devices
- Control Center
- Report Scheduler Email Settings
- Cisco Unified CCE User Integration
7. Using CUIC Value Lists and Collections
- Using Value Lists and Collections
- What Are Value Lists and Collections?
- Administering Value Lists and Collections
- Creating a Value List
- Populated Value List
- Associate a Value List with a Report: Database Query
- Cisco Unified Intelligence Center Query Types
- Associate a Value List with a Report: Anonymous Block or Stored Procedure
- Create a Collection
- Collection Types
- Management and Security
- Value List Security
- Collection Security
8. Cisco Unified Intelligence Center Custom Reporting
- Cisco Unified CCE Key Concepts
- WebView vs. Unified Intelligence Center
- CUIC Deployed with Unified CCE
- Characteristics of Unified CCE Data
- Why Report Data Can Differ
- Importance of Configuration and Scripting
- Using Report Definitions
- Report Definitions and Reports
- Managing Report Definitions
- Managing Report Definition Categories
- Creating a Report Definition Category
- Deleting a Report Definition Category
- Creating a Report Definition
- Report Definition Editor
- Report Definition Editor Toward the Data Source
- Report Definition EditorFields
- Report Definition EditorFields: Edit Properties
- Report Definition EditorFields: Edit Formatting
- Report Definition EditorFields: Drill Down
- Report Definition EditorCreate Formula Fields
- Report Definition EditorCreate Filter Fields
- Report Definition EditorParameters
- Report Definition EditorProperties
- Database Schema
- Creating a New Report Definition and Report
- Call Detail Record Searches
- Call Detail Records
- Importing a Report
- Exporting a Report
Course Labs
Lab 2-1: Manage Users and Security in CUIC
Lab 3-1: Run a Stock Report
Lab 3-3: Create Permalinks
Lab 3-4: Modify a Stock Report
Lab 4-1: Create a New Report
Lab 5-1: Verify Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 5-3: Create Value Lists and Collections
Lab 6-2: Create a Simple Report Definition and a Custom Report
Lab 6-3: Search Call Detail Records
