Duration: 5 Days
In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement and administer Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also explore the various administration tools and reports available in Cisco Unity Connection.
What You Will Learn
- Cisco Unity Connection design and platform overlays
- Deployment models and integration options
- Digital networking and Voice Profile for Internet Messaging (VPIM)
- Installation process
- Verify the proper installation and integration
- Configure digital networking
- Concepts, function, and features of PBX IP Media Gateway (PIMG) and T1 Media Gateway (TIMG)
- Features and configuration of fax integration
- SpeechView and Live Record features
- Purpose and function of the Cisco Object Backup and Restore Application Suite (COBRAS)
- Features, function, and configuration of the Real-Time Monitoring Tool (RTMT)
- Navigate Cisco Unity Connection Administration
- Call handlers, users, and call flow
- How to add users and contacts
- Implement the dial plan
- Various user features
- Design and build an audiotext application
Audience
- IT support personnel responsible for implementation and integration of Cisco Unity Connection v8.0 servers
- Help Desk support staff who will be installing and supporting Cisco Unity Connection v8.0 systems
- Networking staff interested in Cisco Unity Connection voice mail installation and integration
Prerequistes
- Basic understanding of voice mail systems
- Knowledge of PBX operation or Cisco Unified Communications Manager
- Knowledge of traditional public switched telephone network (PSTN) operations and technologies
Course Outline
1. Introduction to Cisco Unity Connection
- Integration
- Deployment Models
- Licensing for Unity Connection
- Navigating Cisco Unity Connection
- Call Handlers, Users, and Call Flow
2. Installing and Integrating Cisco Unity Connection
- Pre- and Post-Installation Steps
- Integrating Cisco Unity Connection
3. Digital Networking
- Joining Servers to a Digital Network
- Post-Networking Tasks
4. VPIM Networking
- VPIM
- Configuring VPIM Locations and Contacts
- Customizing VPIM Features
5. Advanced Integration Concepts
- PIMG/TIMG Integration
- Fax Server Integration
- Live Record Feature
- SpeechView
6. Cisco Unity Connection User Operation
- COBRAS
- Cisco Unified RTMT and SNMP
7. Configuring Users and Contacts
- Users and Contacts
- Managing Multiple Users
8. Implementing Features
- Implementing the Dial Plan
- User Features
- Accessing Voice Messaging and User Features
- Managing Distribution Lists
9. Using Cisco Unity Connection Applications, Tools, and Reports
- Designing an Audiotext Application
- Cisco Unity Connection Tools and Reports
- Using the Disaster Recovery System
Course Labs
Lab 1: Topology and Deployment
Lab 2: Load CUCM Base Configuration
Lab 3: Load Phones
Lab 4: Configuring Unity Connection for Integration
Lab 5: Enhanced - Configuring CUCM for Integration with Unity Connection
Lab 6: Add Users and Test Integration
Lab 7: Implementing Digital Networking
Lab 8: Managing Cross-Server Login and Transfers
Lab 9: Implementing VPIM Networking
Lab 10: Live Record
Lab 11: SpeechView
Lab 12: Enhanced - Migration: COBRAS
Lab 13: Real Time Monitoring Tool
Lab 14: Managing Cisco Unity Connection Disaster Recovery
Lab 15: Exclusive - Subscriber Installation
Lab 16: Opening Greeting
Lab 17: Class of Service and Roles
Lab 18: Schedule
Lab 19: Add Voice Mail Users and Contacts
Lab 20: Bulk Administration and Edit Tools
Lab 21: Adding Unity Connection Subscribers via CUCM
Lab 22: Adding Unity Connection Subscribers via LDAP
Lab 23: Dial Plan: Partitions and Calling Search Spaces
Lab 24: Configuring Basic User Features
Lab 25: Configuring Integrated Messaging and User Features
Lab 26: Enhanced - Interview and Call Handlers
Lab 27: Exclusive - Greetings and Broadcast Administrators
Lab 28: Unity Connection Tools and Reports
Lab 29: Disaster Recovery System
