Duration: 5 Days
This hands-on course prepares you for configuring a Cisco Unified Communications Manager (CUCM) solution in a multisite environment.
Focusing primarily on CUCM v8.x/9.x, you will learn basic administrative tasks, such as configuring users and associating them with phones, as well as more advanced topics, such as dial plan design and configuration, unified mobility, Media Gateway Control Protocol (MGCP), H.323 gateways, and media resources.
With the increasing importance of globalization in the business world, this course instructs you in how to build dial plans to place on-net and off-net phone calls in North American and European sites. Additionally, you'll learn how to globalize your dial plan using E.164 addressing and how to implement routing and calling privileges based on location.
What You Will Learn
- How the CUCM administrative and service GUIs work
- Activate, start, and stop CUCM services
- Configure base CUCM components, such as date time groups, device pools, Call Manager groups, and other common elements
- Add and delete phones manually and using auto registration
- Use the BAT tool to add phones and users and to change configurations
- Add users, assign them capabilities, and associate them with phones
- Configure phone features: Music on Hold and phone services
- Set up media resources to use for MOH and conferencing
- Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and optionally dialing in Europe
- Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
- Investigate globalization using E.164 addressing
- Configure advanced Class of Service capabilities, such as time of day routing, client matter codes, and forced access codes
- Call coverage (hunt lists) and configuration
- Unified mobility (single number reach)
- Configure Presence and Busy Lamp Fields (BLFs)
- Configure DSP resources
- Use Enterprise License Manager to manage licenses
Audience
Network professionals who install, configure, and manage Cisco Unified Communications solutions
Prerequistes
Course Outline
1. Cisco Unified Communications Manager (CUCM)
- Architecture
- Deployment and Redundancy Options
2. CUCM Administration
- Managing Services and Initial Configuration
- Managing User Accounts
3. Single-Site On-Net Calling
- Endpoints in CUCM
- Implementing IP Phones
4. Single-Site Off-Net Calling
- PSTN Gateways in CUCM
- CUCM Call Routing Components
- CUCM Digit Manipulation
- Calling Privileges and Restrictions
- Gateway Selection and PSTN Access Features
- Call Coverage
5. Implementing Media Resources, Features, and Applications
- Configuring CUCM IP Phone Services
- Presence-Enabled Speed Dials and Lists
6. Features and Applications for Multisite Deployments
Course Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: CUCM Initial Setup
Lab 4: Users - End Users
Lab 5: Enhanced - Users - Application Users
Lab 6: Users - BAT
Lab 7: Exclusive - HQ Common Configuration
Lab 8: Exclusive - Branch Common Configuration
Lab 9: Manual Phone Configuration
Lab 10: Phone Auto Configuration
Lab 11: Phone Configuration CIPC
Lab 12: BAT - Phones
Lab 13: Gateway Lab: MGCP Global Protocol Configuration
Lab 14: Gateway Lab: MGCP PRI Incoming
Lab 15: Enhanced - Gateway Lab: H.323 Gateway at HQ - Global Protocol Configuration and Incoming Calls
Lab 16: Exclusive - Gateway Lab: H.323 FXO Incoming
Lab 17: Dial Plan Lab: Outgoing to PSTN via PRI
Lab 18: Variable-Length On-Net Dial Plan - Part 1
Lab 19: Enhanced - Dial Plan Lab: Line/Device - Geographic Routing
Lab 20: Exclusive - Dial Plan Lab: 911 backup via FXO
Lab 21: Exclusive - Global Transformations
Lab 22: Exclusive - Dial Plan Lab: European Branch Dial Plan
Lab 23: Enhanced - Dial Plan Lab: Line/Device Class of Service
Lab 24: Dial Plan Lab 5: Class of Service - Additional Applications
Lab 25: Dial Plan Lab: Hunt Lists and Call Coverage (Optional)
Lab 26: MOH and Software Conferencing
Lab 27: DSP Resources
Lab 28: Users Features 4 - Users Options Web Pages and IP Phone Services
Lab 29: Presence and BLF
Lab 30: Unified Mobility
Lab 31: Enhanced - E.164 Dial Plan
Lab 32: Exclusive - Platform Administration (Optional)
Lab 33: IP Phone Hardening (Optional)
Lab 34: Configuring SIP Endpoints (Optional)
Lab 35: Exclusive - Users Features 1 - Softkeys and DND (Optional)
Lab 36: Exclusive - Users Features 2 - Call Park and Pickup (Optional)
Lab 37: Exclusive - Users Features 3 - Shared Lines and Barge (Optional)
Lab 38: Exclusive - MGCP FXS (Optional)
Lab 39: MGCP T1-CAS (Optional)
Lab 40: Exclusive - Dial Plan: MGCP T1-CAS (Optional)
Lab 41: Exclusive - Subscriber Installation from OVA (Optional)
