Duration: 3 Days
In this course, you will learn about troubleshooting on OS X Mavericks. You will be given and overview of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.
What You Will Learn
- Troubleshooting
- Tools and resources
- Features and functionality of OS X Mavericks
- Prepare for Apple Certified Support Professional (ACSP) 10.9 certification
Audience
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Mac computers
- Technical coordinators or power users who manage networks of computers running OS X
Prerequistes
Knowledge of OS X and basic computer navigation
Course Outline
1. Installation and Configuration
2. User Accounts
3. File Systems
4. Data Management
5. Applications and Processes
6. Network Configuration
7. Network Services
8. System Management
Course Labs
