Duration: 3 Days
In this hands-on course, you will learn to troubleshoot on Mac OS X. You will tour of the functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. This course is a combination of lecture and case study exercises that provide practical real-world experience.
What You Will Learn
- Troubleshoot and become more efficient with available tools and resources
- Mac OS X v10.8 features, including how to find additional information
- Prepare for Apple Certified Support Professional certification
Audience
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs
Prerequistes
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Course Outline
1. Installing OS X Mountain Lion
- About OS X Mountain Lion
- Installation Choices
- Before Upgrading a Previous System
- Preparing the System Disk
- Upgrading and Installing
- Installer Troubleshooting
2. Setup and Configuration
- Setup Assistant
- Migration Assistant
- System Preferences
- Configuration Profiles
- System Information
3. OS X Recovery
- Startup from OS X Recovery
- OS X Recovery Utilities
- External OS X Recovery Disks
4. OS X Software Updates
- Apple Software Update
- Manual Software Updates
- Installations History
5. User Accounts
- User Account Management
- Parental Controls
- Login and Fast User Switching
6. User Home Folders
- Home Folder Content
- Deleting User Accounts
- Migrating and Restoring Home Folders
7. System Security
- User Account Security
- Account Passwords
- Resetting Passwords
- System Security Settings
- Firmware Password
8. Keychain Management
9. File Systems and Storage
- File System Components
- Managing File Systems
- Mounting, Unmounting, and Ejecting
10. FileVault 2
- FileVault 2 Technology
- Enabling FileVault 2
- FileVault 2 Recovery
11. Permissions and Sharing
- File System Permissions
- Permissions for Sharing
- Managing Permissions
12. File System Troubleshooting
- File System Inspection
- Troubleshoot Partitions and Volumes
- Troubleshoot File System Permissions
13. Hidden Items and Shortcuts
- Hidden Items
- Bundles and Packages
- File System Shortcuts
14. System Resources
- OS X File Structure
- Font Resources and Font Book
15. Metadata and Spotlight
- File System Metadata
- Spotlight Search
16. File Archives
- File Archive Comparison
- Zip Archives
- Disk Images
17. Time Machine
- Time Machine Architecture
- Configuring Time Machine
- Restoring from Time Machine
Course Labs
