Duration: 5 Days
Learn about troubleshooting and maintenance for Avaya Aura® Communication
Manager in this course. You will focus on Communication Manager Release 6.x and
the complementary Avaya Aura® products: Communication Manager Messaging, Branch
Session Manager, Utility Server, and System Platform.
Topics you will cover include:
- Maintaining Communication Manager firmware, software, and service packs
- Managing the backup and restore function
- Diagnosing and troubleshooting hardware faults, software alarms, and
events
Lab exercises simulate common hardware and software fault conditions
providing you an opportunity to troubleshoot those faults as well as common
administration problems. Related courseware references and embedded
documentation supplement your training.
What You Will Learn
- Collect, manage, and analyze fault data
-
Generate and interpret reports and log files
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Monitor and interpret status and fault indicators
-
Isolate, troubleshoot, and clear faults/alarms
-
Test and monitor hardware and software connections using
application-specific and command line diagnostic tools
-
Back up/restore from Communication Manager and System Platform to all
supported media, including troubleshooting failed backups/restores
-
Download and install firmware/software images, service packs, and data
-
Resolve issues with peripheral applications/servers covered in this
course
Audience
Avaya employees and business partners with installation and implementation responsibilities
Prerequistes
- Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*
*Available from Avaya University
Course Outline
Course Labs
